PRIVACY POLICY

This Privacy Policy sets out how we, GEENA BEAUTY collect, store and use information about you when you use or interact with our website, geenabeauty.com (our website) and where we otherwise obtain or collect information about you. 

 

When you visit our site, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

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The following information is what we collect from you:

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• identity information such as your first, last and/or other names

• contact information including your billing address, delivery address, email address, contact number 

• financial information including your bank account and card payment details 

• transaction information may include purchase details of products you have ordered from us and payment details made to and from you. Payment made through our website are processed by a third party processor therefore payment card information is not directly collected or stored when entered through our site but will receive any necessary information relevant to your payment card information such as your billing details. 

• profile information which includes your username and password used to log into your customer account, purchase history, your favourites and your saved cards under 'my wallet'.

• Information regarding marketing and communications may also be collected as to your preferences in receiving marketing communication from us.

• information about how you use our websites, products and services which considers your usage information.

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The following information states where and how we may collect the information mentioned above:

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You may provide us with your identity, contact and financial information through the completion of forms or by corresponding with us through email, phone etc. Information provided to us may therefore be provided through the following actions:

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• You create an customer account on our website 

• You make a purchase of our products

• Subscribe to our publications 

• Ask for marketing to be sent to you 

• Provide us with feedback or contact us 

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Below indicates the purposes for the use of your information and what we may use your information for:

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• To identify you when you visit our websites or our stores.

• To streamline the checkout process, to provide products and services, and to process returns.

• To secure online transactions, prevent fraud and payment incidents, and manage debt collection (see our terms and conditions for more details).

• To manage and optimise customer experience by improving our knowledge of our customers.

• To propose appropriate, tailored services, particularly when we enhance our products and services.

• To conduct statistical analyses to develop management, measuring and reporting tools in order to adjust and improve our sales, marketing and product manufacturing.

• To send marketing and promotional materials, including information relating to our products, services, sales, or promotions.

• To manage our relationships as well as for internal administrative purposes.

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In addition to the information above in terms of how we use your information, below indicates who we may share your provided personal information with:

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• In order to provide a product or service you have requested therefore may share personal data in order to process the shipment of products process by a third party intermediary.

• Our website may provide you with the opportunity to leave feedback and reviews in a public forum. Therefore should you decide to provide feedback and reviews that information may be publicly available.

• We may also share your information to service providers. Essentially service providers help us send communications, conduct surveys, assist with customer service and technical support and process payments.

• Our website contains various social media platforms provided by third parties such as Instagram, Pinterest, Facebook and Twitter etc therefore when choosing to interact with these platforms may result in those third parties collecting certain information.

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​Regarding your personal data, you may exercise the following choices:

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• In order to access your personal data you may request access by contacting us at info@geenabeauty.com where we will be able to provide you with a copy of the personal data we have of you. Please note that in order to request this your identity will have to be verified before we can fulfil this request.

• You may also change and modify your personal data associated with your account. Our website should permit you to do so however, if you are struggling to modify your personal information please contact us at info@geenabeauty.com

• You may also request to your personal data to be deleted. We may retain your personal information for a period necessary to process certain actions given certain circumstances.

• We may change the terms stipulated in our privacy policy overtime. If material changes are made to our Privacy Policy, the policy that was in place at the time personal information was submitted to us will generally govern that data unless consent is given to the new privacy policy.

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